Macon State College: Student Life

Macon State College
Excellence in Customer Service Survey

The results of this confidential survey will be used to improve customer service at Macon State College. Thank you for taking the time to complete this survey.

Fields marked with * are required fields.

* Office or division you contacted:

* Which campus: Macon CampusWarner Robins CampusRobins Resident Center

* Was this contact: in Personby Phoneby E-Mail

Name of the staff member who assisted you:

Please indicate your response to each question below:

* Please indicate the level of courtesy shown by the staff member. (Did the staff member treat you with respect?)
Excellent Satisfactory Poor	If poor, please explain in the text box below:
* Please indicate the level of helpfulness of the staff member. (Was the staff member interested in understanding your need?)
Excellent Satisfactory Poor	If poor, please explain in the text box below:
* Please indicate the level of responsiveness of the staff member. (Did the staff member answer your questions in an easy to understand way?)
Excellent Satisfactory Poor	If poor, please explain in the text box below:
* Please indicate your perception of the staff member's level of knowledge. (Did the staff member seem well-informed OR direct you to the appropriate office?)
Excellent Satisfactory Poor	If poor, please explain in the text box below:
* Please rate the accessibility of the staff member. (Was the appropriate staff member available to assist you?)
Excellent Satisfactory Poor	If poor, please explain in the text box below:

* What is your status:
Student Prospective student Faculty member Staff member Other

If you would like a personal response concerning your experience, please provide your name, phone number, or e-mail address in the boxes below:
First name:	Last name:

Phone number:	Email address:
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