Home › Student Affairs › Grievances/Complaints

Grievance/Complaint Policies and Procedures

The students, faculty, and administration of Macon State College are dedicated to creating and maintaining an environment which fosters the search for truth and a spirit of free inquiry. The requirement that students behave with respect and civility does not preempt thoughtful discourse and vigorous examination of beliefs, standards, and concepts.

The Macon State College Student Code of Conduct reads, "Laws, statutes, and regulations at the national, state, and local levels grant public institutions the authority to establish standards reasonably relevant to the lawful missions, processes, and functions of the institution. Such standards are not intended to prohibit the exercise of a right guaranteed by the Constitution or a law of the United States to a member of the academic community."

Realizing that students may have grievances/complaints regarding their experiences, either inside or outside of the classroom, Macon State College has developed and published the following policies that allow students to request review of issues of concern.

Students wishing to pursue a grievance/complaint related to a subject other than those listed above should follow the procedures of the Macon State College General Grievance/Complaint Policy.

General complaints should be addressed to those parties directly involved. If a complaint is not resolved using these means, a formal complaint can be filed using the procedures of the Macon State College General Grievance/Complaint Policy. The reporting system on this web site is confidential and easy to use. Global Compliance, a third-party provider specializing in this type of service, operates this system. Once a complaint is received from Global Compliance, a review is initiated at the College level within seven working days of its receipt. Complaints will be resolved in a timely manner and within a reasonable time frame in accordance with the nature of the complaint. Individuals who file complaints are advised when appropriate action has been taken.